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Episode 25 features Lacy Paschal, Director of Web Communications at Vanderbilt University, even though it takes some time to formally introduce her. In this episode, Jackie’s soul dies a little because she has nothing, at least when it comes to children (both which Lougan and Lacy have adorable ones). We talk about college sports, specifically in Nashville, and Jackie continues to learn about sports teams in the south. Lacy reveals that she is adjusting to a big switch in her department, growing from 3 to 14 members, due to a reorganization on campus. We also chat about personalized customer service, and what the best method for teaching software is.
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